A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper explores the ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Measuring Customer Outcomes Just like elections or referendum polls, measuring customer satisfaction can often throw up unreliable and surprising results. The downside of believing what people say ...

DKNG Q1 Earnings Call: Customer-Friendly Outcomes Drive Guidance Lower Despite Product Gains Anthony Lee Tue, Jun 10, 2025, 8:49 AM6 min read ...

I outline 15 best practices to help you enhance customer service in your call center while preparing your organization for the future with a comprehensive contact center strategy.

NICE Announces Interactions 2025, Showcasing Real, No-Hype AI Outcomes for Customer Service– Featuring Celebrity Keynote Kristen Bell ...

Acknowledge the receipt of a customer’s email or phone call within one (1) business day. If the customer inquiry cannot be answered immediately, the Professional Development Team will provide an ...

Artificial Intelligence The Impact of AI in Call Centers: Customer Service of the Future Generative AI is transforming the contact center. Learn more about how this new technology is making a huge ...

Connect to and validate relevant insights from other customer research, for example know that customers hate it when solar energy is ‘wasted’ Offer relevant insights to stakeholders who are involved ...