The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

How AI-Infused Call Centers Improve Customer Service. One way for businesses to leverage generative AI to improve the customer experience is to upgrade their call center technology with AI-driven ...

Will AI Make Customer Service ... It’s likely the outcome ... The survey found that 53 percent of respondents said they were open to receiving sales pitches during a call based on their ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.That’s ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn’t. But there’s an even better way to solve this problem, and I’ll share that with you in a minute.