A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Waiting on the phone for an hour or more to speak with a customer service representative is a waste of everyone's time. Try this instead.