A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

On 10 July in the year 2000, Sharon started as a casual helping out our Records Department with administration work. One day ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Major retailers like Adidas and The North Face were breached using identity-driven tactics, exposing key security gaps.