On 10 July in the year 2000, Sharon started as a casual helping out our Records Department with administration work. One day ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

A phenomenon older generations are calling the 'gen Z gaze' is going viral on social media with users sharing customer ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Major retailers like Adidas and The North Face were breached using identity-driven tactics, exposing key security gaps.

Flight delays and cancellations can disrupt travel plans, causing frustration. When faced with such issues, immediately ...

The Qantas breach appears to be isolated to a third-party contact center that the airline uses for customer service queries.

A new survey has revealed the UK's best and worst holiday parks, and a brand with a Somerset park has yet again found itself ...

A new report from the Identity Theft Resource Center found impersonation scams like these increased 148% over the last year. The report found more than half of those scammers are impersonating ...