A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

On 10 July in the year 2000, Sharon started as a casual helping out our Records Department with administration work. One day ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Major retailers like Adidas and The North Face were breached using identity-driven tactics, exposing key security gaps.

A phenomenon older generations are calling the 'gen Z gaze' is going viral on social media with users sharing customer ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...