A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

On 10 July in the year 2000, Sharon started as a casual helping out our Records Department with administration work. One day ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Major retailers like Adidas and The North Face were breached using identity-driven tactics, exposing key security gaps.

A phenomenon older generations are calling the 'gen Z gaze' is going viral on social media with users sharing customer ...

Adidas disclosed a data breach after a third-party customer service provider was hacked, stealing customer data. All those involved should be on the lookout for phishing scams.

“It mainly consists of contact information relating to consumers who had contacted our customer service help desk in the past. “Adidas is in the process of informing potentially affected ...

The sportswear giant said hackers stole “mainly” contact information of people who have dealt with its customer service desk.

In the latest in a series of cyberattacks targeting prominent UK retailers, sportswear giant Adidas has confirmed that customer information has been stolen. The breach, which Adidas became aware of on ...