The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

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Some recent developments and extensions of the method of moments for analyzing, in the time domain, the interaction of transient electromagnetic waves with perfect electric conductors are described.