The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in. Here’s what they ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Yet context and access to customer sentiment could be lost in the process, which is why AI tools that provide supervisors and agents with real-time analytics are also a crucial part of the service ...

Historically, the customer service equation had been heavily skewed with 90% reliance on human resources and nearly 10% on technological solutions.

Tell me something: in the era of the customer-first imperative, does this ERP value proposition sound compelling? We can modernize your back office and make it run better and more efficiently. I ...

For full-service dining, especially post-pandemic, customer service, experience, and atmosphere top the list, in addition to food quality.

It’s important to recognize that generative AI is not the catch-all answer to the volume-cost equation and that everything becomes immediately balanced once implemented.

Reactive customer service rather than anticipatory I‘m sure you‘re very familiar with the baseline customer service equation: when a customer asks for something, you provide it.