Deepinder Goyal, in a social media post, sought an influencer's help to resolve issues related to Zomato's customer service ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

Jon Sheard, operations director at ADS, says it’s time for dealers to rethink their approach to recalls as a powerful tool ...

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for access to their customers’ bank account information – a ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

As more Australians turn to solar panels and batteries to cut their reliance on the grid, energy retailers are racing to ...

QIIB honoured a group of long-serving employees who have completed 25 years of service during a special ceremony held at the ...

Communications expert Ellen Lewis has been welcomed by the Water and Sewerage Authority (WASA) as coordinator of its Customer ...

Generative AI (GenAI) is no longer an emerging technology—it's here, it's powerful and it’s reshaping industries. In ...

National title insurance company, Title Resources Group (TRG), announced that Kevin Wall will become its chief executive ...