Deepinder Goyal, in a social media post, sought an influencer's help to resolve issues related to Zomato's customer service ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

Jon Sheard, operations director at ADS, says it’s time for dealers to rethink their approach to recalls as a powerful tool ...

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for access to their customers’ bank account information – a ...

Marks & Spencer has fallen behind John Lewis in a long-running customer satisfaction ranking as it reels from a crippling ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Modern Aviation, founded in 2018, operates 18 FBOs across North America and the Caribbean, with Charlotte marking its 19th ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Canadian business jet manufacturer Bombardier has landed a firm order for 50 Challenger- and Global-family jets from an anonymous first-time customer.

Generative AI (GenAI) is no longer an emerging technology—it's here, it's powerful and it’s reshaping industries. In ...

Finance has taken over responsibility for mega welfare services agency Services Australia. Central control is back, big time.

Industry veteran steps down after leading company through 15 years of consecutive business growth and digital transformation.