On December 13, 2021, just about three weeks ago, President Joe Biden signed an Executive Order that is a big step in the right direction for the government to provide a better level of service.

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies.

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. Published Aug 07, 2023 ...

Use Executive Email Addresses to Get Around Customer Service Roadblocks Read More The key is to find out which executive is responsible for your region, and then focus in on them instead of going ...

Senior-level executives are entrusted with shaping a company's vision, strategy, and culture. By actively engaging in customer service initiatives, executives can gain invaluable insights into ...

He has a post on our site right now headlined “Making the Customer Service Executive Order Really Work.” He joined the show now to discuss the Biden administration’s CX priorities.

Not so fast, according to the 2017 Customer Service Barometer. The study, fielded by American Express (NYSE: AXP), shows U.S. consumers are happier than ever with the service companies provide.

When we discussed the worst companies for customer service, we made a point to include executive customer service info if we had it available.If you can't find it though, The Consumerist suggests ...

Customer service has to be more than putting out fires and checking boxes. What you can learn from unparalleled customer service. LOGIN. ... 12-17-2021 FAST COMPANY EXECUTIVE BOARD.

When standard channels fail, executive customer service is your next step. Last we heard, their number was (215) 640-8960. You can also e-mail executives, who will pass you along to executive ...