The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

WE often talk about customer experience in terms of seamless service, delightful moments and brand loyalty. But just as important — and often more telling — is how businesses handle things when they ...

Ravi Sutanjani, a growth and partnerships professional in the Indian startup ecosystem and a former Zomato employee from its ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

In Home Flooring is pleased to announce the expansion of its services. The company now offers in-home consultations to ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

As Justin Thomas, VP Sales - EMEA North, at Akeneo explains, retailers now have access to all the tools they need to not just ...

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Traveloka President Caesar Indra talks about how Southeast Asia presents the biggest opportunity for the company.

Jeddah – Mohamed Yousuf Naghi Motors, the authorized distributor of Hyundai in the Western Region of Saudi Arabia, has ...