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Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.
Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.
CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.
Carlson Siding & Construction, a family-owned exterior remodeling company, today announced significant enhancements to its ...
With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can ...
CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...
In Home Flooring is pleased to announce the expansion of its services. The company now offers in-home consultations to ...
The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...
Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.
My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...
Contemporary studies on digital transformation of various well-known companies have heightened the competitive positioning of `a successful business does not solely rely on the technologies they ...
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