From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

Retail veteran Alan Jones promoted to General Sales Manager after leading strong performance at Wigan store. Land of Beds, ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full deployment of its new CRM automation system. This release is part of the company’s ...

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.. The software maker ...

Zurich Insurance Group is using AI in its new customer relationship management system to ... Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service.