Retail veteran Alan Jones promoted to General Sales Manager after leading strong performance at Wigan store. Land of Beds, ...

Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Explore the benefits of field service management technology for utilities. Enhance efficiency and safety in critical ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Residents of a Boardwalk property in southeast Calgary say management did not carry out sufficient measures and communicate ...

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.. The software maker ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...

Customer Service Management (CSM): Enables organizations to streamline and personalize the placement and fulfillment of customer requests, empowering customers to self-serve, ...