The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Nowadays it is the era of intelligent machine. With the advancement of artificial intelligent, machine learning and deep learning, machines have started to impersonate as human. Conversational ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Homeless systems manager outlines plan to improvement for Cedar Rapids, Linn County service providers One year in, J’nae Peterman outlines 5 pillars for success to end homelessness Elijah Decious ...