The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

BUKIDNON, Philippines – As Carl Raymond Cruz takes over as Globe’s president and chief executive officer, he outlined a strategic direction centered on customer centricity and innovation. Cruz ...

Wizz Air says £12 billion will be spent to improve customer service two years after facing enforcement action by the aviation regulator for falsely refusing passenger compensation claims for flight ...

“We want to be safe,” Daniels said. The panelists said that while customer service and chatbots aren’t new, they’re being revisited in light of the arrival of AI agents.

Viya CEO Denies Business Closure, Outlines Restructuring Efforts and Service Improvements Viya CEO Geraldine Pitt told the PSC that the company’s restructuring phase is nearly over, with plans ...

Leslie's outlines 2025 growth initiatives with focus on local fulfillment centers and pro customer expansion Feb. 06, 2025 8:47 PM ET Leslie's, Inc. (LESL) Stock AI-Generated Earnings Calls Insights ...

Transparency about how customer data is used will be key to building and maintaining consumer trust. In 2025, the iGaming industry will face a scenario where innovation and adaptability will be ...

Square Enix posted a new customer harassment policy that protects its employees from unreasonable demands or unlawful behavior.