Financial institutions across the United States have grappled with compliance requirements under the Customer Identification ...

With Verizon seeking permission to lock phones to its network for six months or longer instead of the current 60 days, a ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

A study reveals that the telecom customer journey in the EU is significantly impacted by 34 distinct regulatory obligations ...

The final, third part of this series explores how DERs and Virtual Power Plants are participating in today’s energy ...

Marketing, product and customer service should all contribute to building a consistent, thoughtful experience. When AI is part of a connected strategy rooted in real understanding, every ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Businesses can expect to pay a premium for Windows 10 Extended Security Updates, while educators will pay next to nothing.

The development from on-premises software to SaaS was a game-changer, but AI agents are writing the next chapter in the story ...

In a further crackdown on under-fire water suppliers, new rules have kicked in that should provide faster payouts to customers when firms fail to deliver ...

Section 2 empowers the Secretary of State to issue regulations that require data holders to provide customer data either “(a) ...

New law exempts up to $25,000 in tips from federal taxes, delivering on Trump’s campaign pledge Unclear rules leave workers ...