In this week's news, The Homeland Security Department said the Transportation Security Administration's sudden reversal of ...

Morrisons has told “idling” shop floor staff they will no longer be allowed access to stockrooms as the supermarket races to ...

Financial institutions across the United States have grappled with compliance requirements under the Customer Identification ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The group is one of several bank providers who currently offer you free cash to switch to them. Lloyds is currently offering ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to ... everyone names a minor bureaucratic ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover ...

Lloyds Bank has explained a crucial limitation for customers when attempting to make cash deposits, after a person was refused service in branch. The subject emerged when an individual enquired if ...

Pennsylvania Attorney General Michelle Henry calls for enhanced customer service standards to better serve the community.

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

ISPs say there’s no need for new customer service rules; everything is great If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...