During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

In fact, in a recent survey of 1,000 shoppers, nearly half said that values will play a bigger role in their spending going ...