Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

LexinFintech's shift to a tech-driven, capital-light model boosts margins and aligns with regulations. Find out why LX is a ...

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

Figuring out how much to charge is a challenging part of doing business. Here are some different pricing methods and models ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

highlighting how our eSIM service offers seamless connectivity for family travel can strike the right chord. Adapting ...

Defining your core values is one thing, but practising them is the next crucial step. We explore the importance of aligning core values with action.

Responding to the ever-changing e-commerce scene by utilising deep learning models for CLV forecasting in a variety of contexts. Client lifetime value is an important KPI for companies since it shows ...

The value equation is a binary one. Your customers are either getting value, or they’re not.

Customer loyalty evolution experienced cognitive-affective-conative-action sequence. During the process of cognitive loyalty forming, utilitarian value is the primary factor of customer value, which ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...