During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

LexinFintech's shift to a tech-driven, capital-light model boosts margins and aligns with regulations. Find out why LX is a ...

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

Figuring out how much to charge is a challenging part of doing business. Here are some different pricing methods and models ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

highlighting how our eSIM service offers seamless connectivity for family travel can strike the right chord. Adapting ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Tension: Brands promise customer care, but what most deliver is speed, efficiency, and scripted empathy. Noise: Service values… ...

Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of agents ...

Featured on WGN Radio’s Home Sweet Home Chicago on 04/20/24: Sara Andreas of Robert R. Andreas & Sons, Inc. General Contractors Specializing in Concrete joins the show to answer a number of WGN… ...