The voice of the customer isn’t background noise. It’s the heartbeat of your business. The question is: Are you listening?

As demographics change, bilingual public-sector workers can’t always keep up with all the “new” languages spoken by ...

Our Analytics Desk customer service system helps support reps answer client questions via Instant Bloomberg (IB) about our products quickly and accurately using an internal knowledge base. This ...

Cardiff-based Leading Edge Group (UK) an outsourced provider of BT products and services, has acquired Contrac IT (Venridge ...

The 2025 Hall of Fame inductees will be announced at the AFLA Conference, taking place September 14-17, 2025, at the JW ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Longbridge COO Bill Packer talks about the promise and limits of artificial intelligence in the reverse mortgage space.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...