Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

The Bank’s high score of 73 reflects its passion and commitment to delivering exceptional customer service to its clients through a high-touch, single point of contact business model.

Customer service and support are often confused, so how do you tell them apart? Find out with our handy guide to customer support vs customer service.

What is B2B customer service? B2B customer service works to keep business clients and increase their lifetime value by efficiently resolving their issues and answering their queries. Handled well, it ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

Until three years ago, ASU had outsourced the help desk, which led to routine complaints about poor service from students and faculty. “I don’t think the vendors understood the scale and volume needed ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more ...

Choose from 52,380 Service Desk stock illustrations from iStock. Find high-quality royalty-free vector images that you won't find anywhere else.