Excellence in client experience isn’t just a strategy; ... I believe it is imperative to up the bar from just "good customer service" to creating truly world-class experiences for clients.

The kind of customer service, or client service, if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to ...

DiCostanzo also said a well-designed, well-run service desk provides a seat at the customer table when it comes to talking about future opportunities to work with that customer. "It keeps you ...

There's an additional connection between legal tech and customer service: New tools make caring for your clients easier than ever. February 15, 2019 at 07:00 AM 6 minute read ...