In the age of automated customer service chatbots and endless FAQs, the ability to speak to a real human being is a luxury.

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

With AI-powered chatbots, businesses can harness the power of AI while still maintaining the human touch that makes customer support truly shine.

The Symbol solution has also eliminated errors often resulting from poorly handwritten orders, resulting in increased employee productivity and an improved customer experience.

Great customer experiences—even during difficult times—start with great employee experiences. Amid all the stress and uncertainty, who is taking care of employees?

Business Everyone Hates Customer Service. This Is Why. Technology lets companies see how badly they can treat consumers, right up until the moment they bolt ...

As Symbol's financing partner, IBM Global Financing will provide Symbol's worldwide corporate and small-business customers with a variety of payment plans to acquire Symbol's hardware, software ...

A newsletter from cryptocurrency exchange Coinbase has triggered a wave of boycott calls on Twitter after it labeled Pepe meme a "hate symbol." "The token is based on the Pepe the Frog meme, which ...

Short change for customer in curtains cleaning puzzle House proud Diane Hull was willing to go to almost any lengths to find out why her prized pair of sitting room curtains had shrunk so badly ...

Nope, he claimed a tattoo that he'd sported for five years was a symbol to show his support for the United States military. Here's one quote from the kicker: ...