Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...

The Qantas breach appears to be isolated to a third-party contact center that the airline uses for customer service queries.

The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents - part of its dynamic AI workforce fully integrated ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Police said a case was registered on July 1, this year and they began tracking down the suspects. Using information obtained ...

Addressing unique customer requirements takes a global reach. Robert Bedard from Airedale by Modine shares how the company is ...

According to a recent report by Bloomberg, Microsoft says AI is helping cut costs in a big way, especially in customer service. During a presentation this week, chief commercial officer Judson Althoff ...

Business data provider Dun & Bradstreet is closing a customer-service call center in Tucson, laying off 245 employees. The New Jersey-based company filed a required 60-day notice with the state of ...