When trying to decide on dividing up your customers there are numerous segmentation methods. Here we look at the Curry's ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Customer loyalty evolution experienced cognitive-affective-conative-action sequence. During the process of cognitive loyalty forming, utilitarian value is the primary factor of customer value, which ...

The pursuit of economic development has long been a cornerstone of human progress, but beneath its surface lies a complex web of issues that threaten the very foundation of our existence.At its core, ...