On Aug. 12, Kay Magilavy got a phone call. On Facebook, she had posted a bunch of things for sale on Marketplace, including vehicles, saying she was raising money to help get her sister-in-law ...

Experiencing problems with your Facebook account? Here is how to find the support you need using the Facebook Help Center.

Facebook parent company Meta Platforms Inc. is building a customer-service division to help users of its social networks who have had posts or accounts removed unexpectedly. The effort is in the ...

Meta Verified lets users pay for 'proactive account protection' -- but some customers are complaining they still can't get their hacked accounts back.

In an interview with Insider, a Facebook customer-service contractor described torrents of abuse from customers, and insomnia from the job's stress.

Facebook’s parent company Meta is working on launching a customer service department to deal with complaints about content and help recover blocked accounts, according to a report by Bloomberg.

Retailers Everlane and Zulily are at the forefront of leveraging Messenger for one-to-one business-customer relations as Facebook looks to position the application as a communications platform. A ...