Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

My own provider, NineStar Connect, is a co-op. As a customer I am a co-owner. Their customer service is excellent. When I call, I speak to someone at their headquarters, which is a nearby town.

Face to Face Customer Service Tips. Your customers are the lifeblood of your business. Without them, your small business enterprise would come to a screeching halt. In many cases it is the novice ...

Because conversational customer service usually takes place on a user’s phone, you need to keep responses short and friendly. The long, detailed macros and templates you might use for emails won’t ...

Personalization High on the modern customer expectation list is a personalized experience, which is why customizing the client journey can be an important tool in financial CS. Research shows that ...

For some simple yet effective strategies to improve your company’s customer service, read on for eight tried-and-true tips from a group of successful entrepreneurs. Stephanie Wells, co-founder ...

Here are 5 tips to help you can keep on top of the increased volume of calls, complaints and inquiries, and provide the best customer service experience possible this holiday season. Availability ...