That warm welcome at your resort might have an ulterior motive. Find out what's really happening behind the scenes when hotel staff seem extra eager to help.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

This is contained in the announcement of a new End User Billing EUB model on the Unstructured Supplementary Service Data, USSD transactions by telecom operators, Wednesday. However, the new model ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

As consumers begin to use AI agents to do their shopping, retailers are trying to figure out how to market to bots in addition to humans.

Everbridge Service Agreement Terms Ranked Among the Most Customer-Friendly by TermScout Everbridge achieves 80% favorability rating, more customer-favorable than ...

FRIENDLY TO A FAULT: Flutter Entertainment (FLUT) announced a brief update on the impact of U.S. sports results on Q4 trading and consequent guidance adjustment.

Leonard’s wife, Mary Ann, serves as hostess, greeter and all-around public relations liaison, offering a friendly welcome to customers. “I don’t want things to feel stuffy,” she said.

Frontier Airlines announced a big changes to its fare bundles and customer service policies in an effort to be more transparent and traveler-friendly.

Frontier Airlines announced a big changes to its fare bundles and customer service policies in an effort to be more transparent and traveler-friendly.

Cirencester Friendly has created a new position of director of customer experience. Michelle West-Wiggins, the previous head of customer experience and claims, has been promoted to take on this fresh ...