The survey — based on responses from more than 68,700 guests who stayed in a hotel in North America between June 2012 and May 2013 — found that overall guest satisfaction gets a 777 on a 1,000 ...

While occupancy is bouncing back, guest satisfaction is down, according to J.D. Power's 2022 North America Hotel Guest Satisfaction Index Study.

As a result, overall hotel guest satisfaction declines 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. However, according to the ...

As travel managers aim to improve the experience of their travelers' trips, they will want to keep in mind that the better the night's sleep a traveler gets, the higher that person's satisfaction will ...

An updated study on hotel guest satisfaction found that Ritz-Carlton, part of the Marriott family, and Omni Hotels and Resorts provide the best experience in the Luxury and Upper Upscale segments ...