Starfleet Research, the global leader in benchmarking best practices for tech-enabled business initiatives in the hospitality ...

A guest columnist offers ideas on how to break the cycle of struggling to grow a business.

Staff Well-Being Has 'Direct Correlation' to Guest Satisfaction, Hotels Say Published May 01, 2025 at 11:22 AM EDT Updated May 02, 2025 at 2:50 PM EDT By Lauren Giella ...

Valentine's Day is the perfect time to assess your relationship satisfaction. Take the scientifically validated Valentine's Scale test to understand your romantic relationship's health and receive ...

As one of the 12 potential states for hosting a massive 5GW data center, North Carolina could be the beneficiary of thousands of new jobs, billions in investment.

In today’s competitive hospitality industry, improving guest loyalty and satisfaction is crucial for long-term success. It goes without saying, that collecting guest feedback and utilising data-driven ...

Communication Styles to Support Systems: Learn to Recognize the Signs That Show Your Company Genuinely Cares About You!

New research reveals the best hotels in the U.S. for value for money according to hotel guests — and why they’re demanding more from their stay.

The J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study also identified the hotel brands with the highest overall customer satisfaction rating, which is based on a 1,000-point ...

Amid soaring room rates, J.D. Power's latest North America Hotel Guest Satisfaction Index Study found that higher-end hotels have managed to garner high guest satisfaction scores — even as ...