When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

Caption: Winnipeg Police Service Insp. Gord Spado says the new artificial-intelligence voice agent for non-emergency calls is faster and more user-friendly compared to the current voice system. (Rudi ...

Through police reports and a first-hand account of the inside of a massage parlor, the Quad-City Times reports on what police discovered in investigating massage parlors in Bettendorf and Davenport.

The bank purchasing Citizens First Bank has made another acquisition. Seacoast National Bank has acquired Heartland National Bank. Under the terms of the merger agreement, Heartland shareholders ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

Get official tickets to Call Me Izzy on Broadway at the Studio 54 from the trusted Broadway.com source for Broadway show info, tickets, reviews and news.