If you recently signed up for auto pay with NYSEG, you might’ve gotten a surprising — and confusing — notice in the mail. Here’s what the company says happened: ...

Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...