Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases ... includes advanced insights dashboards ...

To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change management.

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%. ServiceNow focuses on the largest ...

The e-signature pioneer is using artificial intelligence to help companies create, organize, and manage contracts. For about ...

What metrics do business and tech leaders trust for measuring ROI on dataops, data governance, and data security? We asked ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

Digital employee experience is no longer a support function. It is a strategic capability. It improves resilience, ...

Microsoft is holding a 50th Anniversary Copilot livestream today at 12:30PM ET / 9:30AM PT on April 4th, the same day Microsoft founders Bill Gates and Paul Allen started the company in 1975. Dubbed ...