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United Airlines has dealt with a large number of highly-publicized customer service incidents over the past few years.; The airline has hurt customers, threatened them, and mishandled their pets ...

If you were paying attention in high school history (I wasn’t!) and have a sharp memory, you may recall something about Hammurabi’s Code. Hammurabi (aka Hammurapi) ruled Babylon from 1792-1750 ...

Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says. Features. By Craig Hale published 19 April 2025 AI is really changing how we handle customer service enquiries.