In this interview Helpshift co-founder Abinash Tripathy talks about the beauty of data, the failure of the crm industry, and why he thinks IBM's Watson was a huge marketing failure.

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

United Airlines has dealt with a large number of highly-publicized customer service incidents over the past few years.

Pro A brief history of CRM: How customer relationship management became one of the most important business software Best By Barclay Ballard published 24 January 2024 ...

Pro Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says Features By Craig Hale published 19 April 2025 AI is really changing how we handle customer service enquiries ...

The Rogers Roofing team provides convenient and affordable customer service.

Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn.

Americans are fed up with bad customer service, increasingly seek 'revenge' over it Customer 'rage' has tripled since 2020, and experts say several factors are at play ...

Find people who have a history of customer service from their past work experience and who have a personality of wanting to please others.

T-Mobile Outpaces the Industry on Customer and Service Revenue Growth, Delivers Highest Cash Flow in Company History in Q3 2023 and Raises Guidance Again ...