Maintaining Relationships Interpersonal skills are so important in today’s business world because strong relationships can lead to immense business value. Maintaining successful relationships, whether ...

Q. I’m a manager and have to write lots of stuff every day. I’m not a good writer and have started to use ChatGPT to edit my writing. As a ...

In a November 2024 survey of U.S. employees by TalentLMS, 68 percent said interpersonal skills will be important in 2025.

Customer service professionals (and the customer service skills they possess) are at the frontline of creating great brand experiences. All too often, customer service workers aren’t valued as truly ...

Existing research on hotel robot services lacks an in-depth analysis of service attributes and customers' emotional needs from online reviews. This paper aims to address this gap by exploring hotel ...

There is a sense in the media and among some academics that CEOs and top executives today should focus more on softer and interpersonal skills. But research indicates that CEOs hired in recent years ...

In these examples, interpersonal skills were lacking. Effective social interactions are vital for our careers, personal relationships, and well-being.

Whether it's a complaint or an unhappy customer, your communication skills are key to resolution. It's crucial to remain calm, listen without interrupting, and acknowledge the customer's feelings.

4 Problem Solving Problem-solving skills enable you to identify issues quickly and find effective solutions. In customer service, this often means thinking on your feet and being resourceful.