A customer journey map can focus on a single task or experience, such as mapping out a payment flow, or can cover the full life cycle of a customer’s initial engagement and continued retention.

By design, however, journey map visualizations are meant to fit snugly on a piece of paper, a poster, or a whiteboard. As such, they are high-level depictions of the customer experience.

Dodge Journey gets Pentastar engine, new interior for 2011. 2011 Dodge Journey – Click above for high-res image gallery. By Steven Ewing. Oct 20, 2010 12:30 PM EDT.