This guide explains OTRS group-related configuration options, how to manage permission settings, and group-based permission reports.

Jack Wallen shows you how to use this open-source ticketing system that can be a challenge to install.

To kick off the collaboration, OTRS Group and FileWave have integrated their core products: the OTRS ticketing and process automation system and FileWave’s device management solution.

OTRS Free allows you to do basic ticket management, build a knowledge base for end users and agents, and manage agent appointment schedules.

SLA is a documented agreement between the customer and the service. It defines both the level of service and the services needed. OTRS OTRS is the shortened form of the Open Source Ticket Request ...

To kick off the collaboration, OTRS Group and FileWave have integrated their core products: the OTRS ticketing and process automation system and FileWave's device management solution.