The payout includes £231,000 of credit remaining on accounts when they were closed, energy regulator Ofgem has said.

The energy supplier has agreed to pay a total of £1.5 million in refunds and compensation after failing to provide customers ...

Octopus Energy has lashed out at regulator Ofgem over what it called “impossible” rules on customer bills after it was fined £1.5m.

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer.

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as ...

THOUSANDS of Octopus Energy customers are set to receive a share of £1.5 million in compensation after Ofgem found the ...

Octopus Energy is set to pay £43 to thousands of customers over billing errors. Ofgem has asked Octopus to pay £1.5 million to prepayment customers who had not received ‘final bills’ and to change its ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer, in ...

Octopus agreed to pay a total of £1.483 million in compensation and redress. The average sum paid per affected customer was ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.