Originally published by Geoffrey Moore on LinkedIn: Operational Excellence is the New Customer Intimacy. It was almost thirty years ago that Michael Treacy and Fred Wiersema, co-authors of The ...

One best-selling book offered these alternatives: (1) customer intimacy — delivering what specific customers want; (2) operations excellence — delivering quality, price, and ease of purchase ...

Operational Excellence and Customer Intimacy in Real Time Aug. 9, 2011 Mobile technologies are helping manufacturers innovate and manage today's challenges while setting the stage for ongoing ...

Customer Intimacy and Operational Excellence Drive Innovation. For a look at destinationCRM's complete coverage of CRM Evolution '09, click here.. For all the live-twittering, follow @CRMe09 on ...

Amazon, Nordstrom and Home Depot are customer intimacy focused, and as a result, they enjoy tremendous loyalty. Switching my focus from operational excellence to customer intimacy actually came ...

Operational excellence is pivotal for organizations aiming to deliver products or services precisely when customers desire them, at minimal cost, with minimal effort, and at a price point that ...

According to Harvard Business Review, customer intimacy is one of the three value disciplines used by companies in leadership positions. Subscribe 0 ...

It was almost thirty years ago that Michael Treacy and Fred Wiersema, co-authors of The Value Disciplines of Market Leaders, introduced one of the great strategy frameworks of all time. They argued ...

Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model. One best-selling book offered these alternatives: 1) customer ...