Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.