Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Welcome to the Money blog, Sky News' personal finance and consumer hub. Today: we sample 13 decaf teas in Our Verdict - and ...

Meta upgrades WhatsApp Business Platform with AI assistant, voice calls, and unified ad tools for better customer engagement and marketing.

Australian airline Qantas said Wednesday that a hacker made off with a trove of customers' personal data including passenger ...

How to Edit a Facebook Post on an iPhone. Even though past versions of the Facebook application for the iPhone included many of the same features as the Facebook website, it was missing one major ...

Three Mobile users have been left in the lurch after facing a gruelling 14-hour network outage, with reports flooding in on Wednesday of extensive issues affecting phone calls and SMS text messaging ...

Nothing co-founder Akis Evangelidis recently shared details of its service centres in India, saying the company currently has over 330 service centres across the country.

Facebook users beware, Meta AI can scan all your phone photos anytime if you are not careful Meta AI, if given a go-ahead from Facebook users, can tap into their entire camera roll and access photos ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...