Interestingly, empathy maps are already common in the design industry. Tech experts in user experience and agile design use empathy maps to help them enhance user satisfaction. Whether they design new ...

In most design thinking workshops, the initial excitement around insight clinics, brainstorming sessions, mind maps doesn’t amount to much. That’s because empathy is often considered an end in ...

Denise is a senior executive coach for School of Thoughts, a talent development expert, and a board member for ICF and Maxwell Leadership. In the dynamic landscape of professional growth, the ...

Embed classroom practice into the professional learning experiences you create. We learn best when we use what we learn. Challenge your educators to actively incorporate their learning into everyday ...

Improvisational skills are known to be central to the success of actors fostering empathy for one another. This study measured whether improv could benefit health care students in a similar way.

Empathy belongs in every leader’s toolbox. That’s because understanding others leads to trust, which leads to an open exchange of ideas, which leads to a commitment to act on those ideas ...

Gena, a passionate community builder and ‘professional friend’ brings people together in the most unexpected way — through anonymous letters. Gena’s app allows people to write heartfelt, honest ...