New research reveals nearly 40% of UK customer service workers are considering quitting due to abuse. The Institute of ...

Enhancing both CX and EX can help your business boost employee satisfaction, increase customer loyalty and drive growth.

The power of well-trained associates cannot be overstated. In today’s retail environment, customers expect more than just a transaction—they want an experience. Associates who are trained in both ...

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

Behind every storefront, there's a story. The faces of dedicated business owners, their dreams and the pulse of local ...

Salesforce unveils Agentforce at Dreamforce, revolutionizing retail with AI-powered agents for merchants, shoppers, and B2B ...

Catalina Salazar tells us about her role at the Finnish delivery platform, including how brands are approaching retail media, ...

Generative AI is revolutionizing streaming platforms by offering precise content recommendations and enhancing ad performance ...

When a customer adds an item to their online shopping cart, algorithms are already at work predicting what else they might ...

Popular sportswear retail chain Decathlon has been ordered by a consumer court to pay Rs 35,000 to a customer in Karnataka ...

UK online supermarket Ocado Retail lifted its revenue guidance for its 2023-2024 year after sales jumped 15.5% in its latest ...