In the customer support space, this contractual agreement between the provider and customer is vital to the success of the relationship - especially because keeping up with customer demands can be ...

Supportbench enhances its ticket management system with AI-powered routing, SLA controls, and customizable dashboards for B2B support teams. The Customer 360 feature gives agents full visibility ...

Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product.

Streaming Service Level Agreement The Bates College Digital Media Studios is prepared to work with you to stream your live events. This Service Level Agreement is developed in order to help you, our ...

The last thing you want is to be locked in to a SaaS vendor who isn't delivering as promised. That's where a SaaS SLA can save the day.

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product.

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product. MVShield prolongs CentOS 7 support ...