Self-service credential recovery puts the consumer in control. You have customer buy-in, but getting the security and usability side of it is the challenge.

DETR advises that the update is scheduled to be complete on the evening of Dec. 28. Once complete, the agency provided the below instructions for claimants their self-service accounts moving forward.

• Claimant UI account self-service credentials will not be the same as their ID.me credentials • Once the claimant has logged in with ID.me each time, they will be redirected back to their UI claimant ...